Technical Support Center
From DR Systems Customer Support Center in San Diego, CA, we can monitor, maintain and, when necessary, rapidly respond to issues that could potentially impact our customers' system performance. At DR Systems Customer Service, we proactively anticipate potential issues and deploy software patches to reduce the occurrence of these events. DR Systems has a three tier centralized customer support structure to serve you:
- Help Desk Analysts
- Technical Support Analysts
- On-site Field Service Engineers
Many of our competitors' support solutions do not offer dedicated on-site, post-installation field support.
As part of DR Systems' first tier of customer support there is:
- Comprehensive on-line help available from any DR Systems RIS/PACS Workstation
- Web-based Customer Resource Center with product and user information that goes beyond maintenance and operation; including workflow improvement, business analysis and medical imaging services marketing tips
- Web-based Customer Self-Service Incident Management System
- Toll free 800 number to DR Systems Help Desk Analysts
24/7 Service and Support
DR Systems provides around-the-clock hardware and software support via toll-free 800 number, Web-based Customer Self-Service Incident Management System portal, and email, with a guaranteed response time of 30 minutes or less. Through our Web-based portal customers can easily search the status of logged-in service requests through a password-protected secure Web page.
